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100% Satisfaction Guarantee

100% Satisfaction Guaranteed on every order — every day!

We're committed to providing you with great customer service and making a return as easy as possible. That's our promise to our customers.


Your satisfaction is our top priority, which is why we're happy to offer Friction-Free Returns. If, for any reason, you are not 100% satisfied with your purchase of a physical product, you may return it for a full refund, credit or exchange of the product purchase price at any time. It's that simple! No hoops to jump through and no strings attached! 

Digital products, downloads, course offerings, and video purchases are not covered under the Friction-Free Return Policy. However, if the product is defective or you are not satisfied with quality of the item purchased, please do contact us.

Click here for more information on Customer Service & Frequently Asked Questions


For more than a century, F+W has been dedicated to providing quality products and services for our passionate consumers. We pride ourselves on our long-standing reputation with our customers; you can trust your experience with us will be to your total satisfaction.

F+W BBB Business Review

F+W is proud to have met the standards required by Better Business Bureau for accreditation with the organization. BBB Accreditation means we adhere to very high ethical standards in all our exchanges with our valued consumers.

You can trust a company that has made the commitment to live up to BBB Code of Business Practices: Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy, and Embody Integrity.

F+W is one of a select group of businesses that not only supports BBB’s services but also subscribes to the idea that ethical business is good business and that you “deliver trust” by treating the public in a fair and honest manner.