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Customer Service

To Contact Customer Service

By Email
Please use our Contact Us form to email customer service.

By Phone
Our customer service team is available Monday through Friday from 8 a.m. to 5 p.m. Mountain Time at 1-855-842-5267.

By Mail
4868 Innovation Drive (Building 2)
Fort Collins, CO 80525


How can I check the status of my order?
Log into My Account and you will see a list of your recent orders. Click the View Order link to view the details of an order. If an item on your order has shipped from our warehouse you will see a Shipments tab. Click this link to view the shipment(s) associated with your order along with any relevant tracking information.

Please note that we sell select items that ship directly from our retail partners and we are unable to provide shipment and tracking details in your My Account for those items. 

What payment options do you accept?
We currently accept MasterCard, Visa, American Express and Discover.

May I mail my order with any other form of payment?
Yes. Simply print out your shopping cart just prior to the final step of order completion, so that your full order, along with your name, address and phone number are visible and mail it to us with your check or money order. Please send the order to:
4868 Innovation Drive (Building 2)
Fort Collins, CO 80525

Refunds and Exchanges

What is your return and/or exchange policy?
Your satisfaction is our top priority, which is why we're happy to offer Friction-Free Returns. If, for any reason, you are not 100% satisfied with your purchase, you may return it for a full refund, credit or exchange of the product purchase price at any time. It's that simple! No hoops to jump through and no strings attached!

Returns should be directed to
F+W Consumer Books
c/o Aero Fulfillment Services
6023 Union Centre Blvd.
Fairfield, OH 45014

Be sure to include a copy of your receipt or packing slip with your return to ensure proper credit is given. If you have questions regarding a return, our customer service team is happy to assist you. Our customer service team is available via our convenient contact form.

What should I do if I have purchased a magazine from a bookstore or other retailer and am not satisfied?
Returns directly to the publisher can only be accepted if the product was purchased directly from the publisher. Any other return should be made directly with the retailer from whom you purchased the product.

Shipping Rates and Delivery Times

Orders are shipped within 2-4 business days

Standard Shipping
$3.00 Per Shipment, $0.99 Per Item
Delivery within 7 to 10 business days

Ground (United States)
$8.99 Per Shipment, $0.99 Per Item
Delivery within 3 to 5 business days; no P.O. boxes

2 Day (United States)
$9.99 Per Shipment, $1.99 Per Item
Delivery within 2 to 3 business days; no P.O. boxes

Standard Overnight (United States)
$12.99 Per Shipment, $4.99 Per Item
Delivery within 1 to 2 business days; no P.O. boxes

International Air Printed Matter
$2.00 Per Shipment, $9.00 Per Item ($5.00 Per CD, DVD or Magazine)
Delivery within 4-6 weeks

Products that ship from our retail partners may have additional shipping charges

Safe & Secure Shopping takes your security seriously and takes steps to protect your personal information. Our store uses Secure Sockets Layer (SSL) encryption technology when transmitting your order and payment information.

Digital Downloads

How can I access the digital files I have purchased?
Links to your downloads can be found in the My Downloadable Products section of My Account as well as your order thank you email. If you need help accessing any downloadable files please contact customer service.

How can I Use my eBook on my portable device?
Purchasing an eBook in PDF format allows you to read your content on multiple devices, including your computer, Kindle, Nook, iPod/iPhone/iPad, Android, or any other device compatible with the PDF file format type. Click here to read more.

How can I download and view video files?
Click here to read more about video files purchased from

Download Issues
If you have purchased a download from in the past, and are having trouble accessing your product, please contact our customer service team.
We will be happy to forward the information you will need to access your download purchases.

Wish List

How can I create a wish list?
Creating a wish list is easy! Simply find a product you'd like to add to your wish list and click the ADD TO WISHLIST button. If you are not logged into your account you will be asked to do so (or, you can create an account if you don't have one). Your item will be added to your wish list.

How can I view my wish list?
Simply log into your account. From your Account Dashboard click on 'My wishlist' From here you can view your wish list, remove items or add items to your cart.

How can I share my wish list?
Let your friends and family know what is on your wish list. First, log into your account. From your Account Dashboard click on 'My wishlist.' Next, click the 'Share Wishlist' button and enter the email addresses of your friends and family. You can add a message of your own if you like. Your friends and family will receive an email message showing your wish list items which they can then easily add to their cart.

Gift Cards

Do I have to spend my entire Online Gift Card at once?
If your order total is less than the balance on your Online Gift Card you can use your Card again on a future order.

Where can I use my Online Gift Card?
The certificate can only be used at the online store from which it was purchased.

What happens if my order total is higher than my Online Gift Card amount?
You will be prompted to enter your credit card information or another Online Gift Card if the amount of your order exceeds the balance on your Online Gift Card.

Does my Online Gift Card expire? Are there any fees?
Online Gift Cards expire 365 days after the original purchase date. No Certificate related fees are charged.

Can I get refund on my Online Gift Card or a purchase made with an Online Gift Card?
We cannot offer refunds on the purchase of an Online Gift Card. If you return a product that was purchased with an Online Gift Card only, the amount of the return will be added back onto your Online Gift Card. Otherwise the amount of the return will be added back onto your credit card.

Sales Tax

Will sales tax be applied to my order?
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Click here to read our Sales Tax Summary.

Pricing Information

All prices on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. In the event a product or service is listed at an incorrect price due to typographical or technical error, or error in pricing information received from our third-party partners, we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price.

Coupon and Offer Exclusions

An explanation of this store's coupon and offer exclusions can be found here.