- North Light Customer Service Review by We're Sorry
We are sorry to hear about your bad experience. You caught us in the middle of a transitional period (switching over from a 6-month to an annual VIP program). We will be contacting you in the near future in an attempt to resolve this issue.
Thank you for your feedback!
(Posted on 1/8/2014)
- unhappy with bait and switch Review by Elizabeth B
I hope to be able to try out all the VIP products including the video (network.TV) lessons. I purchased the trial for $49 and the info in my email and the website said that it would automatically renew for 6 months for $119 afterwards. This was fine and I liked having the option if I like the program. However, in order to activate it the ONLY option is to agree to allow it to automatically renew for one year for $199. I did not get help on this with customer service by email and by phone it took more than twenty-five minutes waiting on hold to talk to a live person, who agreed (and said she could see) that the original offer said six months (it still says that on the page) but that she could do nothing about it, and to activate I must agree to the one year renewal with no six month option.
This is what the offer says, which the sign up, and customer service rep, will not honor.
**Upon expiration of your 3 month free access to ArtistsNetwork.tv, you will automatically be renewed for 6
additional months for $119.99. To cancel the auto-renewal program, please visit the "My Account" page at
ArtistsNetwork.tv prior to the 3 month free expiration.
This is the only reason for the poor review. I have not tried out the product yet. Yes, I know I can cancel afterwards, but have had the six month option taken away AFTER paying almost fifty dollars for the trial. So, my experience right now is very poor.
I hope someone will straighten this out, as I have purchased products (without membership or VIP) from this company in the past and have been very happy with the products and service. But I do not like this bait and switch and the unwillingness to make good on the original offer. As a professional artist and teacher I consider this very poor form.
(Posted on 12/1/2013)